Regulations for visitors to the Palace and exhibitions at the Museum of King Jan III's Palace at Wilanów
Until the sanitary restrictions introduced to prevent the spread of the SARS-CoV-2 coronavirus that causes the COVID-19 disease are lifted, we kindly request that visitors to the Palace and exhibitions observe the following rules:
1. You are welcome to visit us:
a) on Saturdays, Sundays and Mondays between 10.00 a.m. and 4.00 p.m. (last admission: 3.00 p.m.), with a timed-entry ticket,
b) on Fridays between 2.00 p.m. and 8.00 p.m. (last admission: 7.00 p.m.), with a timed-entry ticket,
c) on free-entry Thursdays between 10.00 noon and 4.00 p.m. (last admission: 3.00 p.m.), after you collect a limited free admission ticket.
2. The tickets have timed entry slots.
3. Depending on Poland's epidemiological situation, the Museum reserves the right to alter opening hours, increase or decrease the number of admission days, and adjust daily visitor limits.
4. Visits are restricted to individual visitors and small same-household groups.
5. Museum-educator-led visits must be booked in advance and are subject to separate sanitary guidelines directly depending on the current pandemic situation.
6. As Palace space is limited, we will now allow no more than 90 visitors at a given time. Please note that, at any given time, one room can be shared only by: one individual visitor and/or one small same-household group, and a guard. To manage this restriction, visitors will be admitted to the Palace approx. every three minutes. Palace entry will be ongoingly adjusted to tourist flow through the exhibitions.
7. For conservation-related reasons, we might have to temporarily close the Palace down during intense rain. In such cases, unused tickets will remain valid and eligible for ticket fee refunds.
8. We have marked the deposit lockers for you. You will find them outside the Palace.
9. Please leave coats at the cloakroom.
10. Visitors must use hand sanitizer before entering the Palace. It is mandatory to cover your nose and mouth with a face mask while visiting the Palace.
11. Visitors must keep at least 1.5 metres away from other people. This rule does not apply to same-household groups, guardians of minors under 13 and disabled visitors requiring assistance.
12. Anyone with infection-like symptoms will be barred from entering the Palace and the Park.
13. Carrying firearms and sharp, dangerous objects is strictly prohibited in Museum premises. Under the Protection of Persons and Property Act of 22 August 1997 (references to Polish Journal of Laws: Dz.U. z 2018, poz. 2142, 2245 z 2019 r. poz. 1495), qualified security staff may intervene and ask anyone in breach of these Regulations to leave the Museum. Such interventions do not create an entitlement to any claims. Anyone who enters Museum premises may be asked to go through a security check, i.a. you and your bags might be searched or screened be means of electronic devices intended for detecting hazardous materials and items. Anyone who refuses to undergo a security check or leave their luggage in the deposit will not be allowed onto Museum premises.
14. Bags larger than 30 x 22 x 15 cm are not permitted into the Palace. Please leave any larger bags in the deposit lockers located outside the Palace, next to the Rose Garden.
15. When visiting the Palace, please move along the marked route in one direction.
16. The Palace tour route starts at the turnstiles. Place your valid museum admission ticket close to the reader on the turnstiles.
17. On Thursdays, admission to the Palace is free for individual visitors. You’re welcome to collect a free timed-entry ticket. Please note that:
a) we issue a limited number of tickets,
b) we offer one free ticket per person.
18. We kindly ask Palace visitors to:
a) leave coats, umbrellas, briefcases, backpacks, large handbags and parcels in the deposit lockers, along with any other objects which might damage or destroy historic objects or harm other visitors;
b) leave baby carriages in the designated location outside the Palace;
c) remain quiet and calm, and keep order;
d) follow the instructions and advice of the Museum staff responsible for historic object and tourist safety;
e) respect the ban on smoking, eating, and drinking;
f) respect the ban on touching walls, historic objects, technical equipment and any exhibition surfaces;
g) refrain from talking over mobile phones and remember to keep sound signals muted throughout your visit; please do not to use sound amplifying devices.
19. Please note that:
a) you may take photographs and film in Palace interiors, if:
- you are not blocking or disturbing other visitors;
- you are not putting historic objects and museum equipment at risk of damage;
- you are not causing physical damage to other visitors or infringing on their personal interests;
b) you must refrain from using your photographs and film recordings for commercial purposes until you obtain the Museum’s consent;
c) you must observe the ban on photographing and filming elements of the Museum’s security systems;
d) you cannot use flash or additional lighting, tripods (booms) or other devices in Palace interiors. This restriction follows from the requirements related to museum property conservation and physical protection;
e) exemptions from points b) and d) require an individual consent granted by the Museum Director;
f) the Museum is not liable for any third-party infringements on visitor personal interests or any other damage caused to visitors as a result of photographing or filming;
g) if the owner of a historic object on display has not consented to its photographing or filming, the Museum may prohibit its photographing and filming;
h) for reasons of facility security, it is strictly prohibited to photograph and film the Warehouse Art Gallery display area.
20. Events held on Museum premises may be photographed and filmed by the event organizer for the purposes of providing information about, documenting, and promoting Museum activity. Photographs and film recordings may be published on the Museum website, in social media and other informational materials prepared and distributed by the Museum.
21. Visitors who damage or destroy a historic object will be charged with restoration costs.
22. We are committed to ensuring that all visitors and historic objects are safe at all times. To this end, we do not allow animals other than guide dogs into the Palace.
23. Please be advised that anyone who disturbs peace and order or fails to abide by these Regulations may be banned from visiting the Palace without refund.
24. Please be aware that Museum interiors are constantly monitored by Museum staff, as well as security systems and cameras.
25. Please respect the role of Museum guards. The main focus of our security staff is on protecting historic objects and keeping all visitors safe, not on providing information.
We wish you an enjoyable visit!
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