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Ticket Reservation and Purchase

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The tickets can be booked:

over the phone: (+48) 22 5442 850 (from Monday to Friday, from 9 a.m. to 4 p.m.)
via e-mail: tickets@muzeum-wilanow.pl
via online module 

Online tickets
In the online module you can book or buy entrance tickets for selected events in the Museum of King Jan III’s at Wilanów. You can book only tickets for group visits. 

Important information:

– Tickets for individual visits can be bought at the museum box office or via online module. 
– A reservation for a given week can be made within Tuesday evening in the preceding week at the latest. You can ask at the reservation office if there are possibly any tickets left for events in a given week, which are not available online anymore. 
– All remarks can be submitted via e-mail to: tickets@muzeum-wilanow.pl.
− The Museum would like to invite you to take advantage of educational activities for children and teenagers  and theme walks for adult groups.
− Please, read  the rules and regulations regarding palace visiting and for the ticket reservation and online ticket purchase.


How to buy individual tickets?

You can buy entrance tickets to the palace and to the park as well as for performances, temporary exhibitions and special events easily and quickly via the online module. See how simple it is: 

1. If you know when you want to visit the museum, choose a date in the calendar which suits you. Then you will see all the available events which take place that day. If the date is less important for you, choose the type of an event, then its theme and in the end – the date.   

2. You can buy from 1 to 9 tickets.

3. After choosing the number of tickets and the date of the visit you can move on to the online payment.

4. Register in the service and follow the instructions or log in your account. If you don't wish to register, you can enter your personal data instead. 

5. The payment is carried out via PayU system. You have 20 minutes to make your payment via money transfer. After 20 minutes, the booked tickets go back to all the tickets which are on sale. 

6. After the payment has been registered, you will receive an e-mail with tickets in PDF file. 

7. The printed ticket or the ticket saved on a mobile device is verified before entering the event. Please, pay attention if the bar code is legible.

Before buying tickets online, please get familiar with rules and regulations for ticket reservation and online ticket purchase.

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How to buy individual tickets?

You can buy entrance tickets to the palace and to the park as well as for performances, temporary exhibitions and special events easily and quickly via the online module. See how simple it is: 

1. If you know when you want to visit the museum, choose a date in the calendar which suits you. Then you will see all the available events which take place that day. If the date is less important for you, choose the type of an event, then its theme and in the end – the date.   

2. You can buy from 1 to 9 tickets.

3. After choosing the number of tickets and the date of the visit you can move on to the online payment.

4. Register in the service and follow the instructions or log in your account. If you don't wish to register, you can enter your personal data instead. 

5. The payment is carried out via PayU system. You have 20 minutes to make your payment via money transfer. After 20 minutes, the booked tickets go back to all the tickets which are on sale. 

6. After the payment has been registered, you will receive an e-mail with tickets in PDF file. 

7. The printed ticket or the ticket saved on a mobile device is verified before entering the event. Please, pay attention if the bar code is legible.

Before buying tickets online, please get familiar with rules and regulations for ticket reservation and online ticket purchase.

How to book or buy group tickets?

You can book or buy tickets for group visits with your own guide, for educational activities for children and the youth as well as for theme walks for adults easily and quickly via the module. See how simple it is: 

1. If you know when you plan your visit in the museum, choose a date in the calendar which suits you. Then you will see all the available events which take place that day. If the date is less important for you, choose the type of an event, then its theme and in the end – the date.

2. You can book/buy at the minimum 10 tickets. In case of choosing a group visit with your own guide, educational activities or a theme walk, the group should not be larger than 25 participants. 

3. When you have chosen the number of tickets and the date of your visit, you can finish the reservation process and pay for the tickets at the museum box office on the day of your visit or you can move on to online payment. 

4. Register in the service and follow the instructions or log in your account. If you don't wish to register, you can enter your personal data instead.

5. The online payment is carried out via PayU system. You have 20 minutes to make your payment via money transfer. After 20 minutes, the booked tickets go back to all the tickets which are on sale and the reservation is cancelled. 

6. After the payment has been registered, you will receive an e-mail with tickets in PDF file. 

7. The printed ticket or the ticket saved on a mobile device is verified before entering the event. Please, pay attention if the bar code is legible.

Before booking/buying tickets online, please get familiar with rules and regulations for ticket reservation and online ticket purchase.

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